Microsoft CRM 2011 is revolutionising the CRM world with rich functionality while making it simple for users to adopt into your business. The Microsoft CRM Outlook or Web Browser interface makes it easy to understand and learn. Your team will find it easy to use and you'll find it productive to use.

It is available in both CRM Online and On-Premise implementations, by Web Browser and within Microsoft Outlook. 

     
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Online - On-Demand - Web CRM
Jump-start your CRM initiatives with Microsoft CRM Online solution hosted by Microsoft. Help streamline your CRM implementation and help reduce your on-premises IT burden with a Microsoft CRM 2011 solution that is hosted, updated and maintained by Microsoft.

Help increase productivity with fast user adoption. Microsoft Dynamics CRM Online looks and feels like the Microsoft Office productivity applications that your employees use every day.

• Quickly centralise customer information and help streamline business processes.
• Tailor Microsoft Dynamics CRM Online to your business and to the way you work – with drag-and-drop configuration.

On-Premises CRM
Deploy CRM in-house with Microsoft Dynamics CRM 2011 for greater control and flexibility:

• Take advantage of integration with your Microsoft Office productivity applications. Even use your on-premises CRM solution from within Microsoft Office Outlook.
• Achieve seamless integration with your Microsoft server infrastructure or with third-party add-ons tailored to your business.

Sales Force Automation
Help optimise your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to help increase time with customers, help shorten sales cycles, help increase close rates and help achieve real-time insight.

Customer Service and Support
Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative and integrated organisation.

Marketing
Get a CRM marketing solution that is flexible, easy to use and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intelligent marketing capabilities in Microsoft Dynamics CRM, you can market more effectively, improve productivity and gain actionable insight into your marketing efforts.

Extended your Microsoft CRM Solution
Organisations also need to manage other relationships that are integral to success – employees, partners, suppliers, distributors, vendors and many other critical stakeholders. Microsoft Dynamics CRM can easily be customised for these “Extended CRM” scenarios and help enhance the value of all relationships, help improve business relevance and fit, help drive operational excellence and help increase business insights. 

• Ability to deploy customisations either in your data centre or in the cloud.
• Application integration based on well-supported industry standards.
• Extension of familiar and scalable technologies such as the Microsoft Office System, Microsoft SQL Server, Microsoft Visual Studio, the Microsoft .NET Framework and Windows Server.

      
Is Dynamics right for you?

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